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Privacy Policy

1. Introduction

1.1 Climb Above Fear is committed to protecting the privacy of our website visitors and users; in this policy we explain how we use and protect your personal data. 

1.2 By using our website and agreeing to this policy, you consent to our use of cookies as outlined in the terms of this policy.

1.3 The Climb Above Fear website includes privacy controls which determine how we will process your personal information. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the sharing of your data. 

2. Data we collect 

2.1 We may collect the following data from you:

  • Name
  • Gender
  • Contact information (such as email addresses and telephone numbers)
  • Demographic information (such as postcode, preferences and interests)
  • IP address (collected automatically)
  • Web browser type/version (collected automatically)

3. How we collect your data

3.1 We collect data in the following ways:

  • Data is given to us by you 
  • Data is received from other sources
  • Data is collected automaticall

3.2 Data that is given to us by you:

  • When you contact us through the website, by telephone, by post, by e-mail or any other means
  • When you use our services

3.3 Data that is received from third parties:

  • Google Ads

3.4 Data that is collected automatically (when you access the website):

  • IP address
  • The date, times and frequency with which you access the website
  • The way you use and interact with its content

This information helps us to make improvements to website content and navigation.

4. How we use your data 

4.1 Any or all of the above data may be required by us in order to provide you with the best possible service and experience when using the Climb Above Fear website.

4.2 We may use your data for the above purposes if we conclude it necessary to do so for our legitimate interests. In certain circumstances, you have the right to object to this if you are dissatisfied with how your data is used (see ‘Your rights’ section below). 

5. Protecting your personal data

5.1 We protect your data by doing the following:

  • Access to your account is controlled by a unique password and username
  • We store your data on secure serve

5.2 We also have measures in place to deal with any suspected data breaches. If you suspect misuse, loss or unauthorised access to your data, please contact Climb Above Fear immediately.

6. Data retention

6.1 Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this policy or until you request that the data be deleted.

6.2 Even if we delete your data, it may remain within backup or archival files for legal, tax or regulatory purposes.

7. Your rights

7.1 You have the following rights in relation to your data:

  • The right to request copies of the information we hold about you at any time, or that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is deemed to be “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request (our reasons for doing so will be provided). 
  • The right to have your data modified if it is inaccurate or incomplete.
  • The right to request that we remove your data from our systems.
  • The right to block us from using your data or limit the way in which we can use it.
  • The right to request that we move, copy or transfer your data.
  • The right to object to our use of your data including where we use it for our legitimate interests

7.2 To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent provides a legal basis for processing your data), please contact us directly. 

7.3 If you are not satisfied with the way a complaint about data use is handled by us, you may be able to forward your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO).

7.4 It is important that the data we hold about you is accurate. Please keep us informed if your data changes during the period we hold it.

8. Links to other websites

8.1 This website may occasionally provide links to other websites. We have no control over such websites and hold no responsibility for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

9. Changes of business ownership and control

9.1 Climb Above Fear has the right to expand or reduce our business, which may involve the sale and/or transfer of control of all or part of Climb Above Fear. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us.

9.2 We may also disclose data to a prospective purchaser of our business or any part of it.

9.3 In the above instances, Climb Above Fear will take steps with the aim of ensuring your privacy is protected.

10. General

10.1 You may not transfer any of your rights listed under this privacy policy to another person or people(s). We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

10.2 If any court or competent authority finds that any provision of this privacy policy is invalid, illegal or unenforceable, that provision will, to the extent required, be deleted, while the validity and enforceability of the other provisions of this privacy policy will not be affected.

10.3 Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

10.4 This agreement will be governed by and interpreted according to the laws of England and Wales. Any disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

11. Changes to this privacy policy

11.1 Climb Above Fear reserves the right to change this privacy policy as we deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are considered to have accepted the terms of the privacy policy on your first use of the website following the alterations. For any enquiries related to privacy policy updates, please contact Climb Above Fear directly.